Website Terms of Use

This website or portion of it pertaining to self-storage (the "Website"), is operated by Storage Finda Limited trading as Storage Finda. The Website is provided as part of a free reservation service (including the Website, the "Service") designed to assist users in determining the availability of self-storage units ("Units") and initiating reservations for storage Units & spaces via the Service ("Reservations").

The term "you" refers to the user visiting the Website and/or making Reservations through the Website or via the telephone-related features of the Service.

The Services are offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website or other elements of the Service, you agree to be bound by the Agreement. We reserve the right to change or otherwise modify the Agreement without prior notice at any time, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

Reservation Terms

Use of the Reservation Service

As a condition of your use of the Reservation Service, you warrant that:

  • you will use the Service in accordance with this Agreement;
  • you possess the legal authority to create a binding legal obligation;
  • you will only use the Service to initiate legitimate Reservations for you or for another person or company for whom you are legally authorised to act;
  • all information supplied by you via the Service is true, accurate, current and complete; and
  • you are at least 18 years of age.

We retain the right to deny access to the Service and decline Reservations, at any time and for any reason.


Storage Finda's role in the rental of storage spaces is limited to publishing advertising provided by lessors and communicating your requests for reservations to storage operators. Storage Finda is not responsible for, and does not engage in, brokering, selling, purchasing, exchanging, or leasing posted properties. Storage Finda does not counsel lessors or lessees, show properties, negotiate sales contracts, or hold a position of trust and confidence, whether or not in connection with the Service. No brokerage relationship or any agency or fiduciary relationship is intended to be or shall be deemed to have been created between Storage Finda and any lessee of storage space. Storage Finda makes no representations about properties advertised on this Website, about the lessors of such properties, or about the accuracy of information provided by such lessors. Prospective lessees are advised to perform all due diligence before entering into a contract to rent or lease storage space.

Storage Finda is not involved in any lease transaction pertaining to a Unit, and any such transaction is solely between you and the lessor. Storage Finda has no control over and does not guarantee the quality, safety or legality of spaces advertised, the truth or accuracy of listings, the ability of lessors to lease the storage space, or that a lessor will actually complete a transaction.

Website Terms

Inappropriate Content

When accessing the Website, you agree not to upload, display, perform, transmit or otherwise distribute any content that

  • is libelous, defamatory, obscene, pornographic, abusive or threatening;
  • encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or foreign law or regulation; or
  • advertises or otherwise solicits funds, goods, or services.

Storage Finda will cooperate fully with any law enforcement officials or agencies in the investigation of any violation of this Agreement or of any applicable laws. Storage Finda reserves the right to remove any content from the site at any time, for any reason.

Links to Third-Party Sites

This Website may contain hyperlinks to websites operated by parties other than Storage Finda. Such hyperlinks are provided for your reference only. In addition, the content and functionality of the Service may be embedded within another website operated by third party. We do not control such websites and are not responsible for their contents or the privacy practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites, or embedding of Storage Finda content within another website, does not imply any endorsement of the material on such websites or any association with their operators. Maps provided on Storage that are provided by Google are subject to the Google Maps terms & conditions.

Privacy Policy

Storage Finda believes in protecting your privacy. The Storage Finda Privacy Policy also governs your use of the Website, and you acknowledge it as part of this Agreement.

Storage Finda Privacy Policy

This Website or portion of it pertaining to self-storage is operated by Storage Finda Limited. This Privacy Policy applies when you access Storage Finda content or share information with Storage Finda, as discussed below. By using the Website, you accept this Privacy Policy, which may be updated by us at any time. If you do not agree to this Privacy Policy for any reason, do not use this Website or share your information with us. Please note that this Privacy Policy applies only to this Website or portion of it pertaining to self-storage, and not to any other website linked to or from it, or any website in which Storage Finda content or functionality is embedded. We do not control the privacy policies or practices of others.

Information We Collect From You

In General, we receive and store any information you provide via our Website, telephone, or give us in any other way. This includes information that can identify you ("personal information"), including but not limited to your first and last name, telephone number, postal address, and email address. You can choose not to provide information to us, but in general, some information about you is required in order for you to make reservations or initiate other transactions on our site.

We automatically collect some information about your computer when you visit this Website. For example, we will collect your IP address, Web browser software details, and the address of any referring website. We may also collect information about your online activity, such as pages viewed and reservations made.

How We Use Your Information

We use information about you for the following general purposes: to provide you with the products and services you request; to provide you with reservation confirmation and updates; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and the Website; to notify you about special offers and products or services that may be of interest to you; to otherwise customise your experience with the Website; to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; for quality control purposes; to enforce our Terms of Use Agreement; and as otherwise described to you at the point of collection.

How We Share Your Information

We share your information with our partners as they need it to fulfill services you have requested via the Website, and we restrict their use of this information to that purpose. Please note that our partners may contact you as necessary to obtain additional information about you, facilitate any reservations, or respond to a review you may submit.

Third-parties who provide services or functions on our behalf may include business analytics companies, customer service vendors, communications service vendors, credit card processors, marketing vendors, and fraud prevention vendors. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

We also may share your information:

  • In response to court orders or other legal processes; to establish or exercise our legal rights; to defend against legal claims, or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Use and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, we will attempt to notify you when personal information about you will be shared with third parties.

Personal Information You Post in Public Areas

When you post a message in a Storage Finda review, the information you post is accessible to the public. If you post personal information anywhere on the Website that is accessible to the public, you are advised that such personally identifiable information can be read, collected, used or disseminated by others and could be used to send you unsolicited information or otherwise. Accordingly, you assume full responsibility for posting such information and agree that Storage Finda is not responsible in any way for personally identifiable information you choose to post in these public areas.

Disclaimer Regarding International Use

Storage Finda makes no claim that its Website is appropriate or lawful for use or access outside New Zealand. If you access the Website from outside New Zealand, you do so at your own risk. You are solely responsible for complying with all local laws, rules, and regulations regarding online conduct and website access. By sending us your data, you consent to its transfer to and storage within New Zealand.

How Can You Access and Update Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing [email protected].

Limitations of Liability

In no event shall Storage Finda be liable for any indirect, punitive, incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses arising out of or related to full-service storage, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Storage Finda has been advised of the possibility of such damages. In no event shall Storage Finda have aggregate liability to you for damages arising out of, or relating to, your use or access of full-service storage in excess of the referral and/or facilitation fees retained by Storage Finda in connection with such full-service storage during the six (6) months preceding the event giving rise to the applicable claim" the foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.

Full-Service Storage Terms of Service


These Full-Service Storage Terms of Service (these "Terms") set forth the legally binding terms by and between Storage Finda Limited ("Storage Finda," "our," "us," or "we") and the customer creating a Storage Finda Full-Service Storage account and accessing or using Full-Service Storage ("Renter" or "you") with respect to your use of and access thereof.

By clicking the "ACCEPT" button or accessing or using Full-Service Storage, you agree to be bound by these Terms as of such date (the "Effective Date"). Our privacy policy, accessible above, is hereby incorporated by reference into these Terms. You also agree to our Privacy Policy and consent to the practices concerning data collection, transmission and use set forth therein. If you do not agree with these terms, you are not authorised to place reservations with service providers through full-service storage, and you should not use full-service storage.

Full-Service Storage; Service Providers

Storage Finda provides proprietary technology and marketplace service (including a web-based portal, "Full-Service Storage") designed to connect Renters and third-party providers ("Service Providers") of warehousing, storage, and transportation services (collectively, "Rental Services"). Full-Service Storage includes the provision of technology that enables the processing of payment for the Rental Services on behalf of Renter and Service Providers, but for the avoidance of doubt, Full-Service Storage itself does not include the provision of Rental Services. Storage Finda is not in the business of providing Rental Services and any Rental Services provided to you will be conducted by Service Providers, and not Storage Finda. You may procure Rental Services through Full-Service Storage by placing a reservation ("Reservations") with Service Providers who have listed with us. Storage Finda reserves the right to change Service Providers at its discretion, and facilitate the transfer of any stored goods to another Service Provider, in which case Storage Finda will endeavor to timely notify you of such transfer.

Representations About You

You represent and warrant that (a) you are 18 years of age or older, (b) the information that you provide to us about you in connection with Full-Service Storage will be current, true, accurate, supportable and complete, (c) you possess the legal authority to create a binding legal obligation, (d) you will only use Full-Service Storage in compliance with applicable laws and to order Rental Services for yourself or for another person for whom you are legally authorised to act, (e) you will safeguard your Storage Finda Full-Service Storage account information and be completely responsible for any use of your account by anyone other than you, (f) all personal items and other property tendered to a Service Provider for Rental Services shall be properly packed, secured and ready for pickup at your door at the time, if any, communicated to you by a Service Provider, and (g) no hazardous waste, hazardous material, liquids or other fungible goods or the like will be tendered to a Service Provider.


(a) Pricing and Taxes. Service Providers provide Storage Finda with certain rates for Rental Services offered via Full-Service Storage. The price displayed via Full-Service Storage for any Rental Service ("Service Fee") is a combination of such provided rates and certain referral and/or facilitation fees retained by Storage Finda to compensate us for Full-Service Storage. With respect to any Reservation, the "Total Reservation Cost" means the Service Fee, [plus tax recovery charges, service fees,] and where applicable, taxes on Full-Service Storage. The Service Fee will be as quoted via Full-Service Storage, except in cases of obvious error. Service Fees are liable to change at any time, provided, except with respect to pricing errors, such change shall not affect Reservations already accepted by a Service Provider. Despite our good faith and reasonable efforts, some Service Fees may be incorrectly priced. We expressly reserve the right to correct any service fee pricing errors and/or total reservation cost calculated under an incorrect price. In the case of pending reservations, if available, we will offer you the opportunity to keep your pending reservations at the correct price or we will cancel your reservation without penalty. Storage Finda is under no obligation to obtain Rental Services for you at an incorrect price, regardless of you receiving a confirmation of your Reservation.

(b) Payment Processing and Authorization. By placing a Reservation, Renter (i) agrees to pay the Total Reservation Cost for such Reservation in a timely manner, and (ii) authorizes Storage Finda to charge, itself or through Payment Processor, Renter's credit card for the Total Reservation Cost of such Reservation. You shall promptly provide Storage Finda with valid credit card information upon request. Except as expressly set forth herein, all sales are final.

c) For reservations placed whereby first weeks rental has been paid upfront, a full refund will be provided only in the instance of a facility declining the booking, or should the facility not have the booked unit size available. Refunds are paid at StorageFinda’s full discretion.

Facility Terms

By placing a Reservation, you agree to (a) comply with the reasonable requirements of each Service Provider in connection with the offered Rental Services and (b) be bound by, with no recourse against Storage Finda, any terms and conditions contained in the bill of lading, warehousemen receipt, warehousemen terms and conditions, or other terms and conditions entered into directly between you and a Service Provider. You acknowledge Service Providers may limit their liability for loss or damage to your goods and/or place a lien on such goods, as may be set forth in such bill of lading, receipt or terms and conditions.

Disclaimer of Warranties and Acknowledgements

(a) With respect to full-service storage, to the maximum extent permitted by applicable law, and except as expressly set forth in these terms, full-service storage is provided "as is" and "as available", with all faults and without warranty of any kind, and we hereby disclaim all warranties and conditions with respect thereto, whether express, implied, or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, and noninfringement. We do not represent or warrant, against interference with your enjoyment of full-service storage; that the functions contained in, or the transactions you undertake via, full-service storage will meet your requirements; that any content, data, information or materials of, or provided by, service providers or other third parties, including, without limitation, the description of any rental services, displayed, included, or otherwise made available via full-service storage (either directly or through links to third-party websites) is accurate, complete, reliable, current or error-free; that the operation of full-service storage will be uninterrupted or error-free; that full-service storage is available or permitted in any particular location; or that defects in full-service storage will be corrected. No oral or written information or advice that we give shall create a warranty.

(b) With respect to the rental services and your property, you acknowledge and agree that service providers offering rental services via full-service storage are independent contractors and not agents or employees of Storage Finda; and are solely responsible for any and all rental services procured through full-service storage and the fulfillment of any reservation. You acknowledge Storage Finda is not liable for any losses, costs, damages or claims in connection with, arising from or related to your interactions with, or the acts or omissions of, any service provider and your exclusive remedy for any such losses, costs, damages or claims shall be directed against such service provider with no recourse against Storage Finda.

Limitation of Liability

In no event shall Storage Finda be liable for any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses arising out of or related to full-service storage, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Storage Finda has been advised of the possibility of such damages. in no event shall Storage Finda have aggregate liability to you for damages arising out of, or relating to, your use or access of full-service storage in excess of the referral and/or facilitation fees retained by Storage Finda in connection with such full-service storage during the six (6) months preceding the event giving rise to the applicable claim" the foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.


Except (a) as expressly set forth in these Terms, or (b) as prohibited by applicable law, and solely to the extent necessary to comply with such law, you shall not: (i) copy any element of Full-Service Storage, (i) modify, translate, adapt, or otherwise create derivative works or improvements of Full-Service Storage; (iii) reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code of any element of Full-Service Storage; (iv) remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notice from Full-Service Storage; (v) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available Full-Service Storage or any features or functionality thereof to any third party for any reason; (vi) make any speculative, false or fraudulent Reservations; or (vii) otherwise use Full-Service Storage other than for its intended use.

Reservation of Rights; Rights in Certain Content and Trademarks

You acknowledge that all intellectual property and proprietary rights, title and interest in Full-Service Storage belong to us, Service Providers, or our or their licensors. Storage Finda reserves all such rights. Other than the limited right to access and use Full-Service Storage in accordance with these Terms, you do not acquire any right in or to Full-Service Storage, or any element thereof. You acknowledge if you submit comments, suggestions, or other feedback regarding Full-Service Storage Storage Finda will be free to use such comments, suggestions, or other feedback for any purpose without any restriction or obligation to you. "Storage Finda" and all associated logos displayed via Full-Service Storage are our trademarks and service marks (unless otherwise noted). Storage Finda may include the names and logos of Service Providers on Full-Service Storage, however, Storage Finda is not affiliated with any Service Provider, and no Service Provider grants you any rights in and to its trademarks and other intellectual property.

Tax Acknowledgements

The tax recovery charges included in any Total Reservation Cost are inclusive of Goods & Service Tax (GST). Storage Finda does not act as co-vendor with Service Providers who offer Rental Services via Full-Service Storage. The actual tax amounts paid by us to Service Providers may vary from the tax recovery charge amounts included in any Total Reservation Cost, depending upon the rates, taxability, etc. in effect at the time of your actual use of the Rental Services. We retain our fees as compensation for providing Full-Service Storage. Our fees may vary based on the amount and type of Rental Services a Service Provider offers.

Term and Termination

The term of these Terms commences on the Effective Date and continues until terminated by Storage Finda or you. Storage Finda may terminate these Terms at any time without notice if it ceases to offer Full-Service Storage, which it may do in its sole discretion, or if you fail to comply with one or more terms of these Terms. Upon termination of these Terms: (a) all rights granted to you under these Terms will immediately terminate; and (b) you must immediately cease all use of Full-Service Storage.


Neither party shall be in default for failing to perform any obligation (except for the payment of any amounts due) hereunder if such failure is caused solely by supervening conditions beyond the parties' respective control, including without limitation acts of God, civil commotion, strikes, terrorism, failure of third party networking equipment, illegal acts of third parties, failure of the public Internet or changes in the accessibility of third party websites, power outages, labor disputes or governmental demands or restrictions ("Force Majeure Event"). Storage Finda may freely transfer or assign these Terms and any of its rights or obligations hereunder. If any provision of these Terms is unlawful, void or unenforceable, that provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. Any amendments by you to, and waivers under, these Terms shall only be valid if in writing and signed by an executive of Storage Finda. We reserve the right to change or otherwise modify these Terms without prior notice at any time, and your continued access or use of Full-Service Storage signifies your acceptance of these Terms as so updated or modified.